Customer Care


Pick-up at Preservation

If you would like to pick up your order from our shop please choose in-store pickup at checkout. All in-store purchases are processed the same day and can be picked up during store hours. 

Reusable Online Packaging

We believe the world needs better solutions to single-use packaging. That's why we now offer RePack. RePack is a super simple solution to an ever-growing problem of packaging trash. Learn more here.

Domestic Shipping

Preservation ships from Des Moines, IA via USPS, UPS, and DHL. Rates are determined by weight and destination. Please allow up to 3 business days to process and ship. Orders received on weekends and holidays will be processed no sooner than the following business day. Expedited shipping orders must be placed by 12PM CST or will ship the following business day.  Please note that pre-order items may take longer to ship, this will be stated in the item’s description if applicable.

International Shipping

As per domestic shipping, all orders will be sent within 3 business days of purchase from Des Moines, IA. Depending on your location, shipping times will vary. When ordering from Preservation from international locations, you may be subject to import duties. customs taxes and/or brokerage fees. Preservation is not responsible for any of these charges. For further information on customs policies, please contact your local customs office. Please note that all shipping costs are charged in US dollars when checking out.   

USPS First Class shipping is an option at checkout, but we highly recommend USPS Priority or another carrier over USPS First Class. If USPS First Class is chosen, we cannot file a claim if lost, stolen or damaged, so assume the risk involved if USPS First Class is chosen.

Delayed, Lost or Damaged Packages

Once an order is given to a shipping service provider the item becomes that shipping service provider’s responsibility and Preservation is no longer liable. Preservation does not assume any responsibility for lost, stolen or damaged packages. If your goods have been damaged in transit, please contact us at: with photos of the shipping packaging plus contents damaged.

Incorrect Shipping Address

For all purchases, please make sure that your shipping address is correct. Orders that are returned because of an invalid address will incur additional shipping charges if they are re-shipped. Should customers want to return their order due to an incorrect address, a Return to Sender fee of $20 is deducted from the refund total as we are liable for all return to sender shipment fees.


Returns & Refunds

Preservation will happily accept unwashed, unaltered and unworn full-price merchandise with original tags attached for a full refund. Only regular priced items are eligible for a refund, including items purchased with the NEWFRIEND discount.  All returns must be postmarked within 7 business days from the date that the shipment was received.

Footwear: When trying on footwear for the first time, please wear clean socks and make sure to test on a carpeted surface as to not damage the soles. The shoe box and any dust bags must be returned alongside the footwear in its original condition. Please place the shoe box inside a shipping box to prevent any damage during transit.

Apparel: All original tags must still be attached. Please be mindful of any makeup, perfume or deodorant that may rub off on the garments, or any jewelry that may snag the fabric.

RePack: Please see below for RePack instructions.

Final Sale Items

We do not offer exchanges, returns or store credit on final sale items. Final Sale items include: permanently marked down goods, gift cards, bodysuits, intimate & swim bottoms, socks, beauty, home fragrance, promtional sale goods and The Loop second hand goods.

How To Process A Return

Click here to start our quick and easy return process. 

Once we receive the package, your refund will be promptly issued if it complies with the return policy. The refund will be credited to the same card or account used to make the original purchase. Please allow 10 business days to ensure that your refund is credited.

Customers are responsible for return shipping on rejected returns. In order to avoid this, please use our return portal and follow the steps to ensure your item is eligible for a return. If there are any issues or concerns you have regarding the item(s) you wish to return


If there are any physical defects with your purchase, please email us at within 7 days  of receiving the item. Please include your order number, a description of the defect, and a photo.


We do not offer online exchanges at this time. If you would like to exchange an item you will need to visit the shop or return your item and re-purchase the correct size. If available, we can accommodate holds until we receive your return. To request a hold email us at

How To Return The Empty RePack

Returning your empty RePack is easy and FREE! Flip open the pre-affixed USPS empty return label flap and fold the package according to the printed instructions on the RePack. (For the Small size, no folding is required). Then mail the RePack via any USPS mailing locations. (mailbox, leave for your carrier, drop at the post office, etc.)

Need to return your purchase with RePack?

You can use the RePack to return or exchange your goods.

Please follow our product return/exchange procedures above and use the RePack to send your goods back to Preservation. Instructions on how to use the RePack to return/exchange are located on a paper insert inside your package.

You can view our return/exchange instructions above.

A quick summary is below:

1. Follow your webstore’s established product return/exchange instructions. (Either use the product return label that they included in your package, or print one out using their return procedures).

2. Place the merchandise to be returned inside the RePack along with any documentation that your webstore requires.

3. Close the RePack and secure with the velcro. Then place clear sealing tape along the closing flap edge. Place the shipping label provided by your webstore over the tape and closing flap edge.

4.Make sure that any old shipping labels or bar codes are removed from the package. DO NOT flip open the USPS Business Reply label, as this will cause problems with your return being received.

5. Drop your product return/exchange packed in the RePack at the carrier indicated on the shipping label provided by your webstore (FedEx, UPS, USPS, etc.)